Shipping Policy
Shipping Policy
Shipping Status
For any questions, please contact our customer service via “support@aunut.com”Shipping Fee
Free shipping over $50,
Shipping Orders
Typically we process orders in 1-3 business days after ordering. During periods of high demand, please allow up to 7 business days for processing. If an item goes out of stock, processing time might be slightly longer, but you will be made aware of any delays. Orders may be delivered in separate shipments. All purchases through Aunut.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.Delivery Address
Orders are shipped to the delivery address as entered by the customer when order is placed. Customers are responsible for providing AUNUT with their correct shipping address. If a package is returned or rejected, the customer will be contacted and will be required to pay for reshipment postage. Customer will be contacted when order is returned and emailed a reshipment invoice. If customer does not pay for reshipment fee within 14 days of return, the original payment method will be refunded, minus shipping fees. Shipping costs are non-refundable.
AUNUT cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
AUNUT is not responsible for lost packages, however, we want to you receive the products you paid for. If you believe your package has been lost or has been marked delivered without receiving it, please call the postal carrier with your tracking number for more information. Please do not rely solely on submitting an online claim, as this usually takes much longer. Email us AFTER speaking to the postal carrier with what they've said. Only after you've spoken to your carrier can we assist your lost order.
Please note: Shipping carriers typically request 21 days to find lost packages, after the last update on the tracking was made. A reorder will not issued if order is marked delivered by the postal carrier.
The 2 continental U.S. states will not serve at this time: Hawaii, Alaska